Is the product safe to use when it gets warm/hot?

It's normal for wireless charging to warm up slightly, especially during intensive use, such as long gaming or streaming sessions. However, it complies with international safety standards, ensuring safe usage.

Can a phone case affect wireless charging?

For optimal wireless charging, we recommend using Apple's official magnetic cases. Avoid cases over 2.5 mm thick, non-magnetic, or metal cases, and remove any magnets, cards, or pop grips as they interfere with charging.

Why doesn't my iPhone show the charging circle when using magnetic charging?

Firstly, please verify if your iPhone is a model from the 13/14/15 series. Next, ensure that your phone's operating system is updated to iOS 17.2, as this is necessary for the feature to function properly.

Why is my power bank providing fewer charges than expected?

The capacity reduction during charging is due to a 30% to 45% energy loss in the battery cells and conversion circuitry. Therefore, a fully charged Anker MagGo Power Bank (10K) offers an estimated 6,000mAh to 7,000mAh to power devices.

How can I estimate the number of charges for my device?

To estimate charges, use this formula: (Power Bank Capacity × 0.62) ÷ Device Battery Capacity. For example, a device with a 3,000mAh battery can receive about 2 charges from this 10,000mAh power bank (calculated as (10,000mAh × 0.62) ÷ 3,000mAh).